Retro Box Hub – Refund and Return Policy

Effective Date: June 30, 2026

At Retro Box Hub, we want you to be completely satisfied with your purchase of game consoles, accessories, and related products. This policy outlines our rules for returns and refunds. Please read it carefully before making a purchase.

1. Return Window

You have 30 calendar days from the date of delivery to initiate a return.
The item must be received back at our warehouse within 14 days after you receive your return authorization.

2. Eligibility for Returns

To be eligible for a return, all of the following must be true:
The console or product must be in brand-new, unused condition (for new items) or in the same condition as sold (for refurbished/pre-owned items).
All original packaging, manuals, accessories, cables, controllers, and documentation must be included and undamaged.
The product must not show signs of use, scratches, wear, or modification.
The original proof of purchase (order number or receipt) must be provided.
The item must be returned in its original shipping box or equivalent protective packaging.

3. Non-Returnable Items

The following items cannot be returned or refunded unless they are defective:
Any console or game that has been opened, activated, or registered.
Software, games, or digital codes (unless the seal is intact and unopened).
Personalized or customized products.
Clearance, open-box, or “as-is” items explicitly marked as non-returnable.
Items damaged due to customer misuse, accident, liquid damage, or unauthorized repair.
Products returned without all original accessories and packaging.

4. Defective or Damaged Items

If your console arrives defective or damaged during shipping, please contact us within 7 days of delivery.
We will arrange a free return shipping label and provide a full refund or replacement at our discretion (subject to stock availability).
For manufacturer defects after the initial 7-day period, the manufacturer’s warranty will apply. Retro Box Hub may assist with warranty claims but is not responsible for repair or replacement beyond our stated policy.

5. Refund Process

Once we receive and inspect your returned item, we will notify you via email.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (wrong item shipped or defective on arrival).
You are responsible for return shipping costs unless we provide a prepaid label.
Partial refunds may be issued for missing accessories or damaged packaging.

6. How to Initiate a Return

Contact our customer support team at support@retroboxhub.com or through our website contact form.
Provide your order number, reason for return, and photos if the item is damaged or defective.
Wait for a Return Merchandise Authorization (RMA) number and instructions.
Ship the item back to the address provided with the RMA number clearly marked on the package.
Note: Returns sent without an RMA number may be refused or delayed.

7. Exchanges

We offer exchanges for the same model (subject to availability) within the 30-day window instead of a refund. Please indicate your preference when requesting an RMA.

8. International Orders

International customers are responsible for all customs duties, taxes, and return shipping costs.
Refunds will exclude any duties or taxes already paid.

9. Changes to Policy

Retro Box Hub reserves the right to update this policy at any time. The version in effect at the time of your purchase will apply to that transaction.
Contact Us
Retro Box Hub Customer Support
Email: info@retroboxhub.com
Website: www.retroboxhub.com (Contact page)

Thank you for shopping at Retro Box Hub. We appreciate your business and are committed to making your retro gaming experience enjoyable!